https://alexanderdevelopment.net/tag/unified-service-desk/Recent content in unified-service-desk on Alexander DevelopmentHugo -- gohugo.ioen-usSat, 22 Oct 2016 16:05:10 +0000https://alexanderdevelopment.net/post/2016/10/22/custom-call-handling-logic-with-the-dynamics-crm-usd-generic-listener/Sat, 22 Oct 2016 16:05:10 +0000https://alexanderdevelopment.net/post/2016/10/22/custom-call-handling-logic-with-the-dynamics-crm-usd-generic-listener/I was recently working on a Dynamics CRM Unified Service Desk project where I needed to populate a custom search form with call details instead of doing a direct search for a matching record in CRM. I didn’t want to write my own CTI adapter, so I investigated using the USD generic listener adapter.https://alexanderdevelopment.net/post/2015/10/08/get-next-case-functionality-for-crm-unified-service-desk/Thu, 08 Oct 2015 02:41:36 +0000https://alexanderdevelopment.net/post/2015/10/08/get-next-case-functionality-for-crm-unified-service-desk/Last week I shared an approach for implementing next case functionality for Dynamics CRM so that users can get the “next” case to work from a queue just by clicking a button. In today’s post I will show an easy way to add the same functionality to Unified Service Desk (USD), but as an added bonus the case will also open in a new session tab.